Refund Policy

Last updated: 1 March 2025

Contents

At smartinsurancepackagesonline, we aim to make the cancellation and refund process as clear and straightforward as possible. This Refund Policy explains when and how you can receive a refund on your insurance premium.

Cooling-Off Period

You have a 14-day cooling-off period from the later of:

  • The date your policy starts, or
  • The date you receive your policy documentation

If you cancel within this period and no claims have been made, you will receive a full refund of your premium. If a claim has been made during the cooling-off period, no refund will be issued and the full annual premium may be charged.

Mid-Term Cancellation

If you cancel your policy after the 14-day cooling-off period, the following applies:

  • You will receive a pro-rata refund for the unexpired portion of your policy term
  • A cancellation administration fee of £25 may be deducted from your refund
  • Any claims made during the policy period will be taken into account and may reduce or eliminate your refund entitlement
  • If you pay monthly by direct debit, outstanding instalments may be collected before the policy is cancelled

Non-Refundable Items

The following elements of your premium are generally non-refundable:

  • Insurance Premium Tax (IPT) — once paid, IPT cannot be reclaimed
  • Fees for additional services or add-ons already utilised (e.g. legal advice, emergency callouts)
  • Broker or arrangement fees where these have been clearly disclosed

Refund Process

To request a cancellation and refund:

Approved refunds will be returned to the original payment method within 5–10 business days. For direct debit customers, any final balance will be settled within 2 billing cycles.

Impact of Claims

If a claim has been made or is ongoing at the time of cancellation:

  • The claim will continue to be handled in accordance with your policy terms
  • Your refund will be calculated net of any claims paid or reserved
  • In some cases where claims exceed the remaining premium, no refund will be issued
  • Your no-claims history may be affected

Contact Us

If you have any questions about our Refund Policy, please don't hesitate to get in touch:

We are also regulated by the relevant financial authority and you have the right to refer any unresolved complaints to the appropriate Financial Ombudsman in your region.